Collection Policy

General information

We use 100% secure and encrypted payment systems with more than 128-bits that ensure that your information is well protected. We do not store your bank card data. Our payment systems (payment gateways) are systems approved by banking institutions in Mexico to carry out this type of operations, always guaranteeing your security.

Our domain is certified. You can check our security credentials at the bottom of the store.

Section 1 - Payment Methods

To purchase from HANDLER GROUP, SA DE CV, you do not need to have a credit or debit card.

Paypal

If you have a PayPal account, you can pay with credit card, debit card, and even American Express.

Payment by card

Pay directly with a credit or debit card without having to create an account. We process your payments with certified payment gateways, you can use:

Visa or Mastercard Credit Cards
Visa or Mastercard Debit Cards.

Cash payment

You can make the payment in cash when picking up in store, this payment method is exclusively for the city of Mérida, Yucatán .

Bank transfer or Spei

The details for making a payment by electronic transfer or bank deposit are as follows:

Bank: XXXXXXXX
Holder: XXXXXXXX
Account: XXXXXXXX

CLABE: XXXXXXXX

For payments in establishments, bank deposits or electronic transfers, we ask that after making the payment you send us the scanned or photographed ticket or receipt to speed up the process; otherwise, it may take up to 48 hours to receive notification that you have made the payment.

The maximum period for making payment is 2 business days.

Section 2 - Contact Information

For any questions or clarifications regarding your payments, we recommend that you
With your order number or your tracking number, contact us by:

HANDLER GROUP, S.A. DE C.V.
Address: 19th Street No. 101 F x 20 and 22 Chuburná de Hidalgo
City: Merida Yucatan Mexico, CP: 97205
Email: contacto@handlergroup.com
Telephone: (999)9202964
https://handlergroup.com/

******** Shipping Policy Begins *********

General information

Our shipping policy is Standard Shipping. This means that you could receive your merchandise from 24 hours to 7 business days within Mexico, after your order is placed. We do not ship outside the territory of the Mexican Republic.

Section 1 - Shipping cost

Shipping is free for purchases over XXX,XXX pesos. For purchases under XXX,XXX pesos, the shipping cost will be from XXX,XXX pesos , depending on the shipping method you choose.

Section 2 - Delivery time

Orders placed on business days (Monday through Friday) before 2:00 p.m. will ship the same day. Orders placed after 2:00 p.m. will ship the next business day. Delivery time may vary depending on what you choose when completing your order, for domestic deliveries it can be 2 to 5 business days.

Please note that during holiday periods and promotional seasons, delivery times may vary. In extended areas, delivery times may be longer depending on the courier.

Section 3 - Origin of shipment

All orders are packed and shipped from our warehouse in Merida , 97205, Yucatan, Mexico.

Section 4 - Shipping Address

Your order will be sent to the address you provided when you placed your order. You can make changes to the address as long as the order has not yet been shipped and the delivery time may change.

If you are not at home, the parcel and logistics services will make 2 to 3 delivery attempts and will leave a notification. After the attempts, the package will be returned to our warehouses and we will be able to send it to you again, covering the shipping cost again.

Section 5 - Method of delivery

We use logistics services from certified courier companies such as Estafeta, FedEx, DHL, Redpack or UPS. Depending on the product and shipping address, we will choose the best courier company.

Section 6 - Shipping Notification

Once your order has been approved and your payment has been validated, we will notify you via email, text message or messenger (according to your choice when completing the order) of the progress of your order. When we ship with the package, we will send you the tracking number so you can track your order.

Section 7 - Receiving the shipment

When you receive your order, check that your products are complete and in optimal condition. If not, please validate our return policies. If possible, record the opening of your order for any subsequent clarification.

Section 8 - Contact Information

For any questions or clarifications regarding your shipments, we recommend that you contact us with your order number or your tracking number by: